Return & Refund Policy

Last Updated: June 2026

At Rose Perfumes, we strive to provide high-quality perfumes, attars, bakhoor, and fragrance products. If you are not completely satisfied with your purchase, please review our policy below.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.
• The product must not be damaged, altered, or excessively used.
• A valid order number or proof of purchase must be provided.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Opened or used perfumes
• Opened attars
• Opened bakhoor products
• Gift cards
• Clearance or sale items
• Customized or personalized products

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your claim, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)

Once verified, we will arrange a replacement, store credit, or refund where appropriate.

Refunds

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing times may vary depending on your payment provider.
• Shipping charges are generally non-refundable unless the error was on our side.

Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and will be subject to the return policy.

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error.
• Original shipping charges are non-refundable.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:

Rose Perfumes
roseperfumess@gmail.com
whatsapp: 78019926/79738126